Who We Cater To
UH035 serves organisations that need specialist skills but cannot justify a full-time hire. Three client groups, each with distinct operational challenges and a clear entry point into UH035 services.
Public Sector & NGO Programme Leads
The Situation
You manage campaigns, report to funders, and face staff turnover that wipes out institutional knowledge. Donor audits demand documented processes. POPIA compliance is mandatory for beneficiary data collection. National averages do not reflect your community.
Pain Points
- High staff turnover erodes institutional knowledge and programme continuity
- Constant threat of audits from internal oversight or external donors
- POPIA compliance lapses risk severe penalties
- Weak local data that fails funder requirements
What UH035 Delivers
- Audit-ready SOPs that survive staff changes
- POPIA-safe social research: survey design, data collection, analysis
- Grant-ready reports and development strategies satisfying donor reporting
- POPIA-compliant data collection systems with access logs and data minimisation
| Tier | Service | Addresses |
|---|---|---|
| Tier 1 | POPIA Readiness Assessment | All beneficiary data workflows comply with POPIA; mitigates legal risk |
| Tier 1 | Process Gap Analysis | Maps existing workflows to identify inconsistencies before new systems are built |
| Tier 2 | Audit-Ready SOPs (Full Operations Manual) | Captures institutional knowledge; standardises processes regardless of staff changes |
| Tier 2 | POPIA-Compliant Data Collection System | Secure forms with access logs and data minimisation; passes donor audits |
| Tier 0 | Grant Readiness Assessment | Gap analysis against a specific donor plus a 30-day action plan |
| Admin | Long-term report compilation | Ongoing support for funder submissions; ensures timeliness and accuracy |
SME Operations & HR Managers
The Situation
You keep daily operations running with tight budgets and no documented processes. Everything lives in the founder’s head. Training certificates arrive by email and vanish. ISO certification and SETA compliance feel out of reach without specialist help.
Pain Points
- No documented processes; owner dependency becomes a bottleneck
- Training certificates lost in email inboxes; impossible to prove compliance during audits
- Complex certification pathways (ISO 9001, 14001) are resource-intensive to document
- SETA WSP/ATR submissions rejected due to preventable errors
- Tight budgets; cannot afford large consulting firms
What UH035 Delivers
- Lightweight one-page SOPs and checklists
- Certification pathways mapped to SETA or ISO standards
- A single Google Sheet tracking every training record and expiry date
- ISO-ready documentation: policy manual, procedures, forms, internal audit checklist
| Tier | Service | Addresses |
|---|---|---|
| Tier 1 | Process Gap Analysis | Identifies inefficiencies before a large certification project begins |
| Tier 2 | Compliance-Aligned Upskilling Plan | Central tracker for all training records and expiry dates; audit-ready |
| Tier 2 | ISO-Ready System (9001, 14001, 45001) | Core policy manual, procedures, forms; foundation for certification |
| Tier 0 | SETA Discretionary Grant Support | Prepares WSP/ATR alignment and submits application; increases approval chances |
| BPO | Systems and Certification Routing Retainer | Ongoing monthly support for documentation and tracking certifications (from R3,500/5 hours) |
| Admin | Long-term report compilation | Assists with annual SETA submissions and other compliance filings |
Creative Collaborators & Community Organisers
The Situation
You have great ideas but lack technical infrastructure. Off-the-shelf tools cost too much or lock you into rigid contracts. Audience growth stalls without engagement data. Manual admin eats time you should spend on creative work.
Pain Points
- High barrier to entry for custom technical development
- Off-the-shelf software too expensive, inflexible, or creates vendor lock-in
- Cannot generate credible data needed to attract sponsors or grants
- Manual processing of submissions or inquiries becomes a bottleneck
What UH035 Delivers
- Custom PHP or JavaScript tools tailored to specific workflows
- Audience research that proves reach to sponsors
- Partnership coordination through the UH035 project network
- Structured data collection replacing messy email workflows
| Tier | Service | Addresses |
|---|---|---|
| Tier 1 | Social Research (Small or Medium) | POPIA-compliant surveys measuring audience reach, community needs, or project impact |
| Tier 2 | Custom PHP or JavaScript Tools | Bespoke web tools tailored to specific creative workflow; avoids vendor lock-in |
| Tier 2 | Automated Tracking Dashboard | Visualises key metrics for sponsor reports |
| Tier 2 | Client Profiling System / Form Setup | Structured data collection; moves away from messy emails |
| Partnership | Project network coordination | Connects creators with potential partners or collaborators via the UH035 network |
All Client Profiles at a Glance
| # | Client Type | Primary Challenge | UH035 Entry Service | Typical Budget |
|---|---|---|---|---|
| 1 | Creative agency | No SOPs, lost training records | Batch of 5 SOPs (R5,000-R9,500) | R1,500-R2,500/month |
| 2 | Private school | POPIA non-compliance, training expiry | POPIA readiness assessment (R3,500-R6,500) | R2,500-R3,500/month |
| 3 | Retail SME | No documented processes, grant weak | One-page checklists + grant scan (R250+R750) | R1,500/month admin |
| 4 | NPO | Staff turnover, donor audit risk | SOP manual (15+ SOPs) + POPIA dashboard | R5,000-R12,000 project |
| 5 | Incubator start-up | No systems for funding applications | Opportunity workshop (R1,500) + grant pack | R3,500-R7,000 one-off |
| 6 | Property agency | Compliance tracking, tender support | Compliance dashboard + SOPs | R3,500/month retainer |
| 7 | Freelancer collective | Manual admin, no POPIA | Micro services (R150-R500) | Ad hoc or low retainer |
| 8 | Overwhelmed small business owner | Owner dependency, no systems, POPIA risk | Micro task (R150-R500) then admin retainer | R1,500-R5,000/month |
| 9 | Public sector programme lead | Staff turnover, audit pressure, POPIA | POPIA assessment + audit-ready SOPs | R5,000-R30,000 project |
| 10 | Growth-oriented SME ops manager | ISO/SETA complexity, lost training records | ISO-ready system (R18k-R35k) + SETA grant support | R3,500-R15,000 project |
| 11 | Creative collaborator/organiser | No tech infrastructure, no audience data | Custom form (R350) + social research | R2,000-R15,000 project |