What We Do
UH035 delivers practical BPO services across three tiers. No theoretical reports gathering dust. Working spreadsheets, documented processes, and POPIA-compliant data systems built to run on standard devices.
Tier 0: Funding & Opportunity Readiness
Find the money before you spend it on systems.
Grant Landscape Scan
One-page summary of relevant grants (SEFA, NYDA, SEDA, NEF, SETA discretionary, provincial) with deadlines and eligibility. R750.
Grant Readiness Assessment
Gap analysis against a specific grant, plus a 30-day action plan.
Funding Application Pack
Completed forms, motivation letter, and supporting document checklist for one grant.
SETA Discretionary Grant Support
Full application for skills development funding, including WSP/ATR alignment, PIVOTAL, and learnership motivations. R5,000 to R12,000.
Opportunity Identification Workshop
A two-hour session identifying three to five new revenue or partnership opportunities. R1,500.
Tender or Bid Support (Light)
Review of one tender document, capability statement alignment, and a compliance checklist. R1,800 to R3,500.
Tier 1: Discovery (Research & Planning)
Map the gaps before you build the system.
POPIA Readiness Assessment
Compliance gap report and a 30-day action plan for up to five data workflows. R3,500 to R6,500.
Social Research (Small or Medium)
Survey design, POPIA-compliant data collection, analysis, and a written report once data is collected.
Market Research (Light or Full)
Competitor scan, market sizing, customer segmentation, pricing benchmarks.
Public Awareness Plan
Audience research summary, channel strategy, and a reach metrics framework.
Process Gap Analysis
One-page findings and prioritised recommendations for a single workflow.
Tier 2: Execution (Systems & Capability)
Build the system that runs without you holding its hand.
SOP Development
Single procedure (R250), batch of five (R5,000 to R9,500), or a full operations manual with 15+ SOPs (R15,000 to R30,000).
Certification Pathway Design
A role-to-certification map for six to twelve months, covering up to five roles, with a budget estimate.
Compliance-Aligned Upskilling Plan
A 12-month training calendar, a SETA-aligned course list, and a tracking dashboard in Google Sheets.
ISO-Ready System
Documented management system for ISO 9001, 14001, or 45001: policy manual, procedures, forms, and an internal audit checklist. R18,000 to R35,000 for one standard.
Automated Tracking Dashboard
A custom Google Sheets dashboard with automated alerts and a user guide.
Admin Support: Short-Term or Long-Term
Most small businesses drown in paperwork. UH035 fills that gap.
| Service | Fee | Delivery |
|---|---|---|
| Client profiling form setup with research structure | R350 | 48 hours |
| POPIA consent notice on an existing form | R150 | Same day |
| Single process checklist (one page, printable) | R250 | 48 hours |
| Data cleanup (up to 500 rows, deduplication and standardisation) | R500 | 48 hours |
| Email inbox setup/cleanup (up to 500 messages) | R400 | 48 hours |
| Package | Includes | From |
|---|---|---|
| Admin and Process Support | SOP drafting, form automation, basic dashboard updates | R1,500 / 5 hours |
| Compliance and Data Management | POPIA setup, consent tracking, data minimisation logs, audit preparation | R2,500 / 5 hours |
| Systems and Certification Routing | Training pathway mapping, SETA reporting templates, ISO-aligned documentation upkeep | R3,500 / 5 hours |
Each package includes a monthly review call (up to 30 minutes), priority email response, and version-controlled files stored in a shared drive. Additional hours bill at the standard hourly rate (R300 to R350). Travel costs (R2.50/km) apply only for in-person work, agreed before engagement begins. All prices exclude VAT. Retainers are invoiced monthly in advance. Negotiation is open, especially for first-time clients or non-profits.