Who We Are

Untrapped Holdings 035 is a single-person BPO desk. You hire Lungelo Shandu through UH035 for specific tasks instead of taking on a full-time salary. Start with a R150 checklist or a R750 grant scan. Scale to a monthly retainer once the system works. No corporate hierarchy. Just practical help, documented delivery, and a single point of contact.

Our Mission

UH035 bridges vocational skills and digital solutions for South African small businesses, public sector programmes, and community organisers. The mission is straightforward: turn research into working systems, admin into order, and freelance skills into business stability for clients who cannot afford full-time specialists or large consulting firms.

Every deliverable is built to run on standard devices. No proprietary lock-in. No vendor dependency. Working spreadsheets, documented processes, and POPIA-compliant data systems that survive staff turnover.

Core Beliefs

Education Solves Real Problems

Knowledge must move beyond the classroom. UH035 applies formal training (ISO 9001, 14001, 45001, CompTIA A+, ITIL Level 4, POPIA Information Officer) directly to operational bottlenecks. A certificate on a wall means nothing without a working system that passes an audit or a funder review.

Localised Research Over National Averages

National statistics do not reflect what happens in a specific KwaZulu-Natal community. UH035 conducts primary social research with POPIA-compliant data collection. Granular, community-level data equips programme leads and NGOs to write reports that reflect reality, not assumptions.

Accessible BPO for Tight Budgets

Small businesses and NPOs cannot absorb R50,000 consulting fees. Micro tasks from R150, half-day rates from R1,200, and monthly retainers from R1,500 give organisations access to specialist skills without the overhead of a permanent hire.

Documented Systems Survive Staff Changes

When a key employee leaves, informal processes leave with them. UH035 builds SOPs, tracking dashboards, and consent logs that outlast any single team member. A new staff member should run a data collection cycle within three days using the documented workflow.

What Defines UH035

  • Single point of contact: Lungelo Shandu handles strategy, delivery, and support. No hand-offs between departments.
  • Lean infrastructure: Built ak035.co.za to 10,000+ users on R45/month shared hosting. That same lean approach applies to your systems.
  • Compliance by design: POPIA compliance is not a bolt-on. Every form, spreadsheet, and data workflow meets the eight data protection conditions from the start.
  • Virtual-first delivery: Remote work suits SOP drafting, form automation, dashboard builds, grant applications, research design, and most admin support. On-site work is available for training handovers or stakeholder workshops at R2.50/km plus time.
  • B-BBEE Level 1 (135% procurement recognition): 100% black ownership, 100% black youth and rural beneficiaries. Your spend counts toward your own procurement targets.