Who We Are

Untrapped Holdings 035 is a South African private company that converts field research and digital infrastructure into working systems. We operate as a business process outsourcing partner for small and medium enterprises, non-profits, and public sector programmes.

Our Mission & Beliefs

To bridge the gap between practical vocational skills and digital solutions, using retail margins to fund free career tools for unemployed South African youth.

  • Education should be seen as a way to solve real-life problems, not just to get a job.
  • Local economic development requires granular, community-level research, not national averages.
  • BPO services should be accessible to SMMEs, not only multinationals.
  • Free digital tools (career guidance, CV optimisation, job market data) can unlock opportunity at scale.

The Founder

Lungelo Shandu

Founder & Information Officer

Registration: 2024-015773

Detail-oriented Administrator and Researcher with a strong background in business administration, data entry, digital literacy, and system admin. Experienced in data management, process automation, and digital infrastructure. Skilled in bridging the gap between technical systems and strategic operations to deliver secure, data-driven solutions.

Qualifications

  • Education: Bachelor of Social Sciences (Geography & Environmental Management, UKZN) | Honours BA Environmental Management (In Progress, UNISA)
  • IT & Governance: Diploma in IT Support | CompTIA A+ (Parts 1 & 2) | ITIL Level 4 | Certified Information Officer
  • ISO Training: 9001 (Quality) | 14001 (Environment) | 45001 (OHS) | 26000 (CSR)
  • Business: Diploma in Business Administration | Digital Marketing Certified | AI Prompt Engineering

Our Promise

No theory without practice. No report without a working spreadsheet. No compliance without a clear, staff-friendly process.

For Public Sector & NGOs

Auditable SOPs, POPIA-safe research, and development strategies that satisfy grant reporting.

For SMMEs

Lightweight process documentation, market insights, and automation that saves hours per week.

For Creatives

Infrastructure for scale: technical setup, audience research, and partnership coordination.